FAQ & Troubleshooting — Nurturly Docs

Why hasn't a lead had a response yet?

First check whether the relevant agent is paused on the Agents screen, then check that your WhatsApp number shows as connected under Setup. If both look fine and a lead still hasn't been answered, that conversation should show as "needs your attention" on the Dashboard — get in touch if it doesn't.

Can I get a text alert when I miss a phone call?

Not yet — this isn't available in the product today. It's a feature we're considering for later, but there's no date to share yet.

Does Nurturly guarantee 3× my leads in 90 days?

That's a commercial offer for founding clients, not something tracked or enforced inside the product — there's no in-app tracker or guarantee meter. If it applies to your plan, it's a conversation with your Nurturly contact, not a dashboard feature.

My WhatsApp messages seem slower than usual — why?

This is most likely WhatsApp's own quality-rating system, which Nurturly automatically respects by slowing down sends if your number's rating drops — see Trust & Compliance. You'd have received an email explaining it if this happened.

How do I add or remove someone from my team?

From the Team screen (owner-only) — invite by email, or deactivate an existing member. Team members can see Leads and Conversations but never touch agent settings or channel connections.

Something else?